Live chat software for e-commerce websites that helps you improve sales and customer satisfaction.
Interact with your customers on your online store in real time, influence their buying decision, and increase overall order value.
Automatically reach out to your customers on the checkout page and help them complete their purchases.
Quickly answer any product related-questions, gain your customers’ trust and get repeat customers.
Compatibility
Chaport Live Chat is compatible with all platforms. Simply add a short code snippet to your website code or use our plugins to start chatting with your customers on your retail or wholesale website. If you have several sites, install Chaport on each one and let your sales team answer customers’ questions in a single app.
Auto-invitations
Initiate more chats with shoppers by sending them automatic pop-up messages, quickly answer pre-purchase questions and convert them into customers.
Knowledge base
Create a public help center for your e-commerce store and provide customers with easy access to the FAQs about your services, products, shipping, etc. Automatically suggest relevant articles directly in a live chat and minimize the number of repetitive queries.
Integrations
Chaport Live Chat for e-commerce allows you to pull the available customer info from your CRM to the chat so that your sales team could use it to provide excellent customer service and sell more. You can also pass contact details from the chat to your email marketing system and promote special offers.
Chatbots
Let chatbots reach out to your e-commerce store visitors, collect any info you need to qualify your leads, and answer customer questions to clear doubts and increase conversion.
Applications
Work in a browser, or get the apps for Windows and MacOS. Don’t miss a sales opportunity if you are not at the computer. Download mobile applications for Android and iOS to receive chats and assist your customers with their orders wherever you are.
Reports
Get valuable insights to understand what you can improve to make your live chat even more effective and increase your e-commerce sales. See the number of served and missed chats, customer satisfaction rates, interactions with chatbots, and more.
