Hidden settings

2 August 16, 2024

On paid plans, you can access additional features upon request. To activate them, please contact us via live chat or email at [email protected].

The following settings are currently available:

  1. Set allowed domains for widget installation
    You can specify domains that are allowed to use your Chaport installation code. This will prevent your chat widget from being added to unauthorized websites.
  2. Enable notifications about an operator joining a chat
    You can display system messages in the chat widget, notifying visitors when an operator joins a chat.
Operator joined a chat
  1. Remove connected channels from the widget on mobile devices
    If you connect messengers (FB, Telegram, Viber, etc.) to Chaport, your visitors can see a menu with connected channels in the widget on mobile devices:
Chat widget on mobile devices
  • If you don’t want to show the connected channels to your visitors, you can remove them from the widget on mobile devices. Your customers will still be able to send messages to your messengers directly, and you will continue receiving them in Chaport.
  1. Mute auto-invitation and chatbot sound
    You can disable the sound notification for auto-invitations and the first chatbot message sent to your website visitors.

  2. Enable cross-domain visitor support
    This feature can be useful if you use Chaport on multiple websites. It allows you to recognize visitors across different domains and subdomains. This means that if the same visitor contacts you through different sites, only one unified chat will be created in Chaport (by default, in such cases, separate chats are created for different domains and subdomains).

  3. Set custom response time for missed chats
    By default, if the operator does not respond to an incoming chat within 2 minutes and the visitor leaves the site, such a chat is considered missed (see: Missed chats). You can set a different response time after which the chat should be considered missed.
  4. Disable automatic transfer of unread chats when operators go offline
    By default, when an operator goes offline, their unread chats are transferred to another operator or become unassigned. However, we can disable this automatic chat transfer if you want to keep chats assigned to the initial operator in such cases.
  5. Disable the delete chat feature
    By default, all operators can delete chats with visitors. If you want to prevent your operators from deleting chats, we can disable this option. It’s possible to keep this feature for admins only or disable it for all operators, including admins.
  6. Disable the delete/edit message feature
    On paid plans, you can delete and edit messages you have already sent. This feature can also be disabled similarly to the previous one.
  7. Auto-delete old chats
    You can specify the number of days after which chats with no activity will be automatically deleted.
  8. Disable visitor behavior tracking
    By default, on paid plans, you can see the pages your visitors are browsing, which are displayed inside the chat. If this feature distracts you or is simply not needed, we can disable it at your request.
  9. Set an alternate URL for notifications about operator messages
    If an operator sends a message to an offline visitor, the visitor receives an email notification with a link to the chat start page. In some cases, the system can’t determine the chat start page, e.g., when the widget is installed into a mobile app. To resolve this issue, you can specify an alternate URL, which will be used in email notifications.