Consider Chaport — the best alternative to Olark that combines simplicity and power.
Chaport is an affordable alternative to Olark that offers 4 plans, including the free-forever version. Get the same features at a lower price and achieve better results.
Our goal at Chaport is to make things easier for you. Thanks to an intuitive UI, you can quickly master the product and start communicating with your customers right away.
Chaport offers the same features as Olark and even more. Power up your customer service with multi-channel live chat, automation, typing insights, and many other useful features.
Chaport provides a user-friendly chatbot builder where you can create custom bots for your use case. They can answer common customer questions, request any visitor information, and transfer chats to human agents.
Unlike Olark, Chaport offers a much more robust free version. Olark’s free plan is highly limited and hardly suitable even for small businesses: you can have only up to 20 chats per month.
At Chaport, we don’t impose any limits on the number of chats on any plan, including the free version. Moreover, Chaport’s free plan provides all the necessary features you need to start communicating with customers: unlimited websites, basic widget customization, automatic email request, and even more.
In addition to the web app, Chaport provides both mobile and desktop apps, whereas Olark is available only in a browser or on mobile devices. Although web apps are accessible from any device, running the app in a browser is not always convenient. With Chaport desktop apps for Windows and macOS, you can easily access chats without opening the browser, decrease clutter and stay focused.
In Chaport, you will find many useful features to help you increase your agents’ productivity. The typing insights feature allows you to see customers’ messages even before the message is sent and identify their needs faster. With read receipts, you will be able to see whether the customer has already read your message or not. Also, Chaport allows you to edit and delete your messages, which is a must-have feature that can help you fix mistakes and typos.
Chaport is a perfect alternative to Olark with a beautiful and mobile-friendly widget. Unlike Olark, the Chaport widget has a more convenient design with no overlapping elements, more space for messages, and a good-looking scrollbar. Chaport looks and works great on both desktop and mobile screens, delivering a flawless experience for your customers no matter what device they are using.
Free 14-day trial. No card required.
| Pricing | Olark Premium | Chaport Business |
|---|---|---|
| Starting price | $23/mo | $23/mo |
| Ratings | Olark Premium | Chaport Business |
| Capterra | 4.5 | 4.8 |
| G2 | 4.3 | 4.8 |
| General | Olark Premium | Chaport Business |
| Unlimited chats & websites | ||
| SSL encryption | ||
| GDPR compliance | ||
| Zapier integration | ||
| API | ||
| Web, desktop & mobile apps | Only web and mobile | |
| Chatbots |
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| Knowledge base + FAQ bot |
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| Autoresponder |
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| Multi-channel | Olark Premium | Chaport Business |
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| Telegram |
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| Viber |
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| Chat widget | Olark Premium | Chaport Business |
| Chat widget customization | ||
| Multilingual chat widget | ||
| Lead generation | Olark Premium | Chaport Business |
| Auto-invitations | ||
| Pre-chat form | ||
| Email request |
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| Visitor info | Olark Premium | Chaport Business |
| Visitor info | ||
| Visitor info editing | ||
| Visitor behavior | ||
| Notes | ||
| Custom fields | ||
| Messaging | Olark Premium | Chaport Business |
| Offline messages | ||
| Notifications | ||
| File sending | ||
| Emoji | ||
| Read receipts |
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| Message editing and deletion |
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| Agent productivity | Olark Premium | Chaport Business |
| Chat deletion and export | ||
| Search | ||
| Saved replies | ||
| Visitor ban | ||
| Chat transcript to email | ||
| Chat ratings | ||
| Typing insights |
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| Management | Olark Premium | Chaport Business |
| Agent roles | ||
| Chat transfer | ||
| Automatic agent assignments | ||
| Automatic transfer of unanswered chats | ||
| Reports |
