You can use Google Analytics integration to track the following live chat related events:

• chat_start (a visitor initiated a chat by sending a message);
• auto_invitation_view (an auto-invitation was shown to a visitor);
• chatbot_view (a chatbot was shown to a visitor).

If your Google Analytics is installed without Google Tag Manager, Chaport will automatically send these events to your GA.

If you use Google Tag Manager to load Google Analytics, you need to specify your GA Measurement ID in the Chaport installation code. This ensures that events are directly transferred to Google Analytics. To learn more, see the docs.

Please note: This integration is only available on our paid plans.