When an offline message is received, i.e. a message recipient is offline, Chaport sends him / her an email notification. There are two types of email notifications:

Email notifications sent to you

If a visitor sends a message when all operators are offline, Chaport will send you an email notification to the email address provided in Settings → General. You can disable sending of email notifications by keeping this field blank.

Email notifications sent to visitors

If you send a message to a visitor when they are offline, Chaport will send an email notification to a visitor’s email address (if it is provided).

An email notification will be sent to a visitor with a 60-second delay. It works this way, so that Chaport could combine several short messages into one email notification. Also, you can edit a message text or delete it completely (in this case, an email notification won’t be sent).