Live chat that helps your travel agents quickly respond to customer queries and get more bookings.
Automatically reach out to your travel website visitors and inform them about special offers.
Instantly respond to customer queries and provide info about tour packages, flights, and lodging.
Convert more inquiries into bookings by providing personalized offers in real time.
Omni-Channel
Integrate Chaport Live Chat with Facebook, Telegram, and Viber and let your agents respond to travel inquiries coming from different channels in a single app.
Saved replies
Chaport Live Chat lets your travel agents prepare answer templates to the frequently asked questions about tours and prices and respond to the incoming queries in no time.
Knowledge base
Create a help center for your customers where they can easily find information about your travel agency, tour packages, payment, etc. Provide articles recommendations directly in live chat and minimize the number of repetitive queries for your travel agents.
Chatbots
Use chatbots to answer customer FAQs, generate leads, and transfer them to your travel agents.
File sending
Let your website visitors send you the images of places they would like to visit. Share guidebooks, travel brochures, and other tour-related documentation directly in the live chat and help your clients plan their dream holidays.
Cost efficiency
Handling travel inquiries via phone is quite pricey and time-consuming. Besides, you can respond to only one query at a time. Chaport Live Chat allows your travel agents to talk to several customers simultaneously and quickly address their concerns. Add the Chaport chat widget to your travel and tourism website, reduce expenses, and get more bookings.
Reports
Analyze your live chat activity with detailed reports on proactive chats, customer satisfaction, the performance of your travel agents, and more.
