Custom fields are additional visitor info fields created by you.

To add a custom field, do the following:

1. Go to Settings → Visitor Info.
2. Click on the + sign in the upper left corner or on + Add new field at the bottom of the page.
3. Provide a name for a field.
4. Specify an API key. This is a unique name used to identify the field.
5. Choose a type of the new field. The following types are available:
   • Single-line text
   • Email
   • Choice
   • Checkbox
6. Turn the “Hidden” setting on if you want to hide the field from the “Visitor Info” section.
7. Click on Done.

You can also add custom fields to a pre-chat form.