We are happy to announce chatbots — the feature most frequently requested by our customers!
Chatbots are programs that can interact with your website visitors based on a given scenario. They can answer common questions, generate and qualify leads, and collect feedback for you. You, in turn, will be able to offer instant help 24/7, even when your team is offline.
![blog-chatbot-en](https://www.chaport.com/wp-content/uploads/blog-chatbot-en.png 616w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-300x153.png 300w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-98x50.png 98w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-50x25.png 50w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en@2x.png 1232w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-300x153@2x.png 600w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-98x50@2x.png 196w, https://www.chaport.com/wp-content/uploads/blog-chatbot-en-50x25@2x.png 100w)
What makes our chatbots special
The modern market offers a wide variety of chatbot builders. However, most of them are very difficult to use. To create even a simple chatbot, users have to draw confusing and scary-looking flowcharts and then test the chatbot separately.
We decided to fix it and make everything as simple as possible. That’s why we have designed a WYSIWYG chatbot builder that allows a user to see a chatbot in the same way as website visitors will see it once it’s launched. The interface of our chatbot builder is so user-friendly and intuitive, that you’ll be able to create your first bot in minutes.
![scenario-editor](https://www.chaport.com/wp-content/uploads/scenario-editor.jpg 391w, https://www.chaport.com/wp-content/uploads/scenario-editor-258x300.jpg 258w, https://www.chaport.com/wp-content/uploads/scenario-editor-43x50.jpg 43w, https://www.chaport.com/wp-content/uploads/scenario-editor-50x58.jpg 50w, https://www.chaport.com/wp-content/uploads/scenario-editor@2x.jpg 782w, https://www.chaport.com/wp-content/uploads/scenario-editor-258x300@2x.jpg 516w, https://www.chaport.com/wp-content/uploads/scenario-editor-43x50@2x.jpg 86w, https://www.chaport.com/wp-content/uploads/scenario-editor-50x58@2x.jpg 100w)
Our chatbot builder allows you to do the following:
- Create branching by adding reply options
- Request visitor info (including custom fields)
- Specify conditions that will trigger chatbots
- Close chats or transfer them to live operators
In the future, we are going to significantly expand the functionality of our chatbots while keeping our chatbot builder simple and user-friendly.
How to create a chatbot
To create a bot, do the following:
- Go to Settings → Chatbots and click on the “+” sign in the upper left corner of the app or on the “+ Add chatbot” button.
![add-a-chatbot](https://www.chaport.com/wp-content/uploads/add-a-chatbot.png 1279w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-300x150.png 300w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-1024x512.png 1024w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-1160x580.png 1160w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-50x25@2x.png 100w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-650x325.png 650w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-1000x500.png 1000w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-50x25.png 50w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-300x150@2x.png 600w, https://www.chaport.com/wp-content/uploads/add-a-chatbot-100x50@2x.png 200w)
- Specify when the chatbot should interact with your website visitors.
![send-when](https://www.chaport.com/wp-content/uploads/send-when.png 1280w, https://www.chaport.com/wp-content/uploads/send-when-300x150.png 300w, https://www.chaport.com/wp-content/uploads/send-when-1024x513.png 1024w, https://www.chaport.com/wp-content/uploads/send-when-1160x581.png 1160w, https://www.chaport.com/wp-content/uploads/send-when-50x25@2x.png 100w, https://www.chaport.com/wp-content/uploads/send-when-650x326.png 650w, https://www.chaport.com/wp-content/uploads/send-when-1000x501.png 1000w, https://www.chaport.com/wp-content/uploads/send-when-50x25.png 50w, https://www.chaport.com/wp-content/uploads/send-when-300x150@2x.png 600w, https://www.chaport.com/wp-content/uploads/send-when-100x50@2x.png 200w)
- Write a scenario for your chatbot.
![chatbot-scenario](https://www.chaport.com/wp-content/uploads/chatbot-scenario.png 1279w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-300x150.png 300w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-1024x513.png 1024w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-1160x581.png 1160w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-50x25@2x.png 100w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-650x326.png 650w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-1000x501.png 1000w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-50x25.png 50w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-300x150@2x.png 600w, https://www.chaport.com/wp-content/uploads/chatbot-scenario-100x50@2x.png 200w)
- Activate it.
![activate](https://www.chaport.com/wp-content/uploads/activate.png 1280w, https://www.chaport.com/wp-content/uploads/activate-300x150.png 300w, https://www.chaport.com/wp-content/uploads/activate-1024x511.png 1024w, https://www.chaport.com/wp-content/uploads/activate-1160x579.png 1160w, https://www.chaport.com/wp-content/uploads/activate-50x25@2x.png 100w, https://www.chaport.com/wp-content/uploads/activate-650x324.png 650w, https://www.chaport.com/wp-content/uploads/activate-1000x499.png 1000w, https://www.chaport.com/wp-content/uploads/activate-50x25.png 50w, https://www.chaport.com/wp-content/uploads/activate-300x150@2x.png 600w, https://www.chaport.com/wp-content/uploads/activate-100x50@2x.png 200w)
You can also modify and activate one of the chatbot templates we have prepared for you.
![chatbot-templates](https://www.chaport.com/wp-content/uploads/chatbot-templates.png 1279w, https://www.chaport.com/wp-content/uploads/chatbot-templates-300x150.png 300w, https://www.chaport.com/wp-content/uploads/chatbot-templates-1024x512.png 1024w, https://www.chaport.com/wp-content/uploads/chatbot-templates-1160x580.png 1160w, https://www.chaport.com/wp-content/uploads/chatbot-templates-50x25@2x.png 100w, https://www.chaport.com/wp-content/uploads/chatbot-templates-650x325.png 650w, https://www.chaport.com/wp-content/uploads/chatbot-templates-1000x500.png 1000w, https://www.chaport.com/wp-content/uploads/chatbot-templates-50x25.png 50w, https://www.chaport.com/wp-content/uploads/chatbot-templates-300x150@2x.png 600w, https://www.chaport.com/wp-content/uploads/chatbot-templates-100x50@2x.png 200w)
More detailed information on creating a bot can be found in the article Add a chatbot.
Please note that chatbots are only available on the Business plan. If you’re using a different plan and want to try chatbots, you can activate the free 14-day chatbots trial in Settings → Chatbots or contact us, and we’ll help you do it.
We hope chatbots will be useful to you. Looking forward to hearing your feedback! 😊